Returns policy

• Please note: We recommend keeping 1-2 packs of product in case of any repairs required in the future

• We accept returns of all products, with the exception of clearance/end of line or indent/special order/custom made products

• Products must be unopened and undamaged, in original condition of purchase

• Returns must be requested within 2 months of the product being dispatched and returned to our warehouse within 6 weeks of approval to be accepted

• There are no restocking fees for returning product within the specified period, however the cost of return freight will be deducted from the credit

Returns process

• Fill in the Returns Form via the link below and click submit

• Our Operations team will be in touch with the Return Authorization Sheet and Returns slip. Print these forms off and attach them to the product

• Once it is ready for collection, take a photo of the product, and send this to [email protected] to notify that it is ready for collection

• Once the product has been received back to our warehouse, the Accounts team will be in contact to confirm refund details

• Your refund will be processed via bank transfer in the next Friday Accounts Payable run