Product Availability

ARE ALL OF YOUR PRODUCTS AVAILABLE ALL OF THE TIME?

To help you understand which products we stock, we have included information on Availability on each product page. The terms we used are explained below:

STOCKED PRODUCTS

Stocked products are those which we endeavor to hold stock of at all times. However, due to unforeseen demand stock may not always be immediately available. If stock is not immediately available, it is likely that another batch is in production or being shipped.

CUSTOM ORDER PRODUCTS

Custom products are those which we have available but don't not keep stock of and need to be manufactured to order. Custom-orders will have lead times, usually between 12 and 20 weeks depending on the country of origin.

For custom orders we require a 50% deposit before the product can be manufactured, with the balance payable before dispatch. Due to the nature of custom products we cannot accept returns unless they are faulty or defective.

ONE-OFF PRODUCTS

One-off products are those which are bespoke and designed to specific client requirements, and where availability and pricing needs to be discussed with the supplier. One-off orders will have lead times, usually between 12 and 20 weeks depending on the country of origin.

For one-off orders we require a 50% deposit before the product can be manufactured, with the balance payable before dispatch. Due to the nature of one-off products we cannot accept returns unless they are faulty or defective.

PHASING OUT

Phasing out a product means we have stock on hand, but the item is no longer available to purchase in the current specifications.

CLEARANCE

Clearance products are end-of-line products that we sell at a discounted rate. T&Cs apply. 

STOCK RESERVATION

To reserve stock, we require a 50% deposit. The stock is set safely aside in our warehouse, ready for dispatch as soon as you require. Stock can be reserved for up to 3 months (or even longer by prior arrangement) in order to guarantee delivery as and when required.

Alternatively, we can secure the stock from the next available shipment – we do our best to keep our stocked ranges available at all times.