All our products are designed for minimal maintenance, but we'll provide a care guide and talk you through what's needed to keep it performing beautifully. You're backed by our 25-year warranty, and our aftercare service is available for the life of your product – whether you have questions about cleaning, repairs or long-term performance.
How do I repair dents and scratches on my Forté floor?
Small Surface Scratches - Look to use Osmo Maintenance Oil (Hardwax or Silkmatte finishes) or Bona HD Traffic Extra Mat Polyurethane (Lacquer Finishes and apply this with an artist brush over the scratch. This should disguise the white mark and seal in any exposed timber.
Medium Scratches or Small Dents - Briwax Filler Sticks are what we recommend. Just look for the shades that are a close match to your floor.
Shop for these here.
Major Dents and Scratches - Major damage will require a hardwax repair by a timber specialist or removal and replacement of the damaged plank using leftover product from the original installation. This should only be carried out by a professional floor installer.
Learn more
What is covered and not covered on my Forté floor?
Please refer to our warranties.
How do I care for my Forté floor?
Lacquer finishes
1. Clean the floor weekly from sand, dust and other debris with a vacuum cleaner with a soft bristle head. To prevent damage to the lacquer finish of your floor, ensure the wheels of the vacuum are clean and freewheeling.
2. Clean weekly with a Bona® Spray Mop and microfiber pad using Bona® Wood Floor Cleaner solution. Mop along the length of the board. Wipe the surface using a microfiber mop until the floor is nearly dry. Alternatively, use a Dyson Wash G1.
Hardwax oil & silkmatte finishes
1. Clean the floor weekly from sand, dust and other debris with a vacuum cleaner with a soft bristle head. To prevent damage to the lacquer finish of your floor, ensure the wheels of the vacuum are clean and freewheeling.
2. Clean weekly with a microfiber mop using the Osmo wash and care. Alternatively, use a Dyson Wash G1.
How do I protect and maintain my Forté floor?
For more information regarding periodic maintenance, please refer to our Care and Maintenance Guides.
Can I paint or stain Millboard?
No. Millboard composite decking is designed to retain its colour naturally over time, without the need for painting or staining. Applying paint or stain is not recommended, as it is unlikely to adhere permanently to the surface.
Do I need to seal Millboard?
No, all Millboard composite decking is surface-sealed in the factory to ensure it arrives in premium condition. It is designed to retain its colour without any staining or re-finishing over time.
Does Millboard require maintenance?
Millboard requires very minimal maintenance - see our guide on this topic for more information.
How do I clean my Millboard deck?
Refer to our Millboard Decking Care & Maintenance Guide for information on this topic.
How do I care for cabinetry made from Alor panels?
Treat cabinetry made from Alor panels as you would with any timber panels. Regular dusting and occasional cleaning with a damp cloth and mild detergent will keep them looking great. Avoid using harsh chemicals or abrasive cleaners.
This warranty only applies to the original residential purchaser and is only transferable in the case of new builds or renovations purchased through a developer, builder or specifier.
In those cases:
— Coverage begins on the date of purchase (or when goods leave Forté’s control for account customers) and does not reset with the transfer.
— The warranty may transfer once to the first homeowner.
— The engineered timber product must remain in its original state of installation (no removal, sanding, re-finishing or alteration); and
— The transfer must be registered with Forté in writing within 6 months of the property’s completion or sale.
— Upon acceptance of the transfer by Forté, the warranty continues for the remainder of the applicable warranty periods.
— No further transfer is permitted.
Where engineered timber are purchased by commercial customers for use within residential developments or dwellings, a Residential Warranty will apply, provided the developer or builder or specifying professional completes the required warranty transfer.
Forté Aftercare Guide
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